Oregon State Parks Concession Strategy

Scope: Benchmarking Analysis, Concession Strategy Development

Services: Lodging, Food and Beverage, Campground, Retail, Marina, Recreation Activities

Issue: Oregon State Parks sought to identify the role of its concession program in providing enhanced visitor services to its over 47 million annual visitors.

Process/Outcome: CHMGS's benchmarking analysis identified that Oregon State Parks had opportunities to improve its planning, contracting, and contract oversight processes that would result in enhanced asset stewardship and operational oversight. CHMGS outlined a concession program strategy that included development of new contract vetting and oversight tools, new standard contract language, and a new land use scope of services.